Privacy Policy

Welcome to LaunchPad Studio. We are committed to protecting your privacy and handling your data in an open and transparent manner. This privacy policy explains how we collect, use, and safeguard your information when you visit our website and use our services.

1. Information We Collect

We collect information in a few different ways to provide and improve our services:

a) Information You Provide to Us

This is data you voluntarily provide when you interact with our site. This includes:

• Quote & Contact Forms: When you request a quote or contact us, we collect personal details such as your full name, email address, phone number, and information about your project requirements and budget.
• Chatbot Conversations: If you use our website's chatbot, we may collect your name, contact details, and the contents of your conversation to assist you effectively.

b) Information We Collect Automatically

As you navigate our website, we may use automatic data collection technologies to gather certain information about your device and browsing actions. This includes:

• Usage Details: Information about your visits to our website, including the pages you view, the links you click, and other actions you take.
• Device Information: Information about your computer or mobile device and internet connection, including your IP address, operating system, and browser type.

The technologies we use for this automatic data collection include Google Analytics, Google Tag Manager, HubSpot, and PageSense. These services help us understand user behavior and improve our website experience.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To respond to your inquiries and provide you with a quote for our services.
• To communicate with you about your project.
• To improve, maintain, and secure our website and services.
• To analyze website usage and trends to enhance the user experience.
• For marketing and promotional purposes, such as sending you information about our services, with your consent.

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information with trusted third-party service providers who perform services on our behalf, such as:

• Analytics Providers (Google, PageSense): To help us analyze website traffic and user behavior.
• Marketing & CRM Platforms (HubSpot): To manage our client relationships and marketing communications.
• Communication Tools (EmailJS, Chatbase): To facilitate communication with you via forms and our chatbot.

These third parties are contractually obligated to protect your data and are prohibited from using it for any other purpose.

4. Data Security

We have implemented appropriate technical and organizational security measures designed to protect your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

5. Your Data Rights

In accordance with South Africa's Protection of Personal Information Act (POPIA), you have the right to:

• Request access to the personal information we hold about you.
• Request correction of any inaccurate information.
• Request the deletion of your personal information.
• Object to the processing of your personal information.

To exercise any of these rights, please contact us at info@launchpadstudio.co.za.

6. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top.

7. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please do not hesitate to contact us:

LaunchPad Studio
Johannesburg, South Africa
Email: info@launchpadstudio.co.za
Phone: (+27) 73 834 9023